MM
Mpumi M

1 reviews | Active since Sept 2015

09 Sept 2015, 11:29

*****

my younger sister made a purchase at a local store only to find that her balance was not what she initially had in her account, she then went to the selcourt branch to get a statement and then she realised there was an amount of R6600 which was transfered to another account via internet banking of which she does'nt know about , she then asked the teller to please check for her whose account is this and the teller told her that they cannot trace the account, her cell was battery flat the whole Fri and Sat morning she never did all those transferes and worse she never recieved any SMS notification for these amounts transfered. Hello Peter kindly assist her as the bank told her they still invastigating of which I think its unfair for her to wait for 30 days as said and she's not working. I believe and trust that the bank could have made immidiate reversals on those transfers.

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Replies (1)
Capitec Bank
Capitec Bank's reply10 Sept 2015, 08:25
Official
Hello Mpreety1,

I acknowledge your posting, and have referred it to Zenande Tabata for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank