*****!!

Im banking and put my trust in capitec for over 5 years and now feel like i have been betrayed and ****** from i went into the cresta branch to get assistance with a transfer which i do on a monthly basis at the time i did not have the account details on me so i asked the consultant to pull a previous service agreement as i done previously she did the transaction but tore up my copy before i could confirm if it was the correct account after finding out my payment did not go through i went to the cbd branch to have a look as to what happen just to find that the consultant paid my money into a different account which was also a diffrent bank i laid a complaint aswell as arranged for a recall but all that was done was capitec rather just took another R100 from my account for the recall a week has past and i did not get any feedback, or an email which i was promised I am now left in the dark and still my money is not back in my account i was de*****ed and then still had to pay for it from a bank in which i put my trust and still have to now run from branch to branch to find justice for a mistake that the bank made i have to now take responsibility