*****!!!

Banking and trusting a bank for over five years just for them to ***** from you is disappointing! I went to capitec to do a transfer which i do on a monthly basis i didnt have the banking details on me but because of a previous experience i asked the consultant to draw a copy from the history to pay the same account i pay on a monthly basis she did it and immediatly i left knowing its done because its a monthly procedure only to find out later that the consultant paid my money into her own account i went to the cbd branch this is where i found this out what had happen to my account. They helped me accordingly by laying a formal complaint as well as arranging a recall i was promised an email which i did not recieve all they did was take another R100 from my account to do the recall which was of no use as i still did not recieve my money its now a week after my complaint i have no feedback no email as promised and now i have to run back to the bank to find clarity for there mistake. This is not they way customers should be treated especially if we trust you with our money