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On 8th May 2015 I lost my phone after 9 am I realised that my phone was not there then try to call the phone someone answered and we agree to meet at kempton park for collection after 5 to 10 minutes I checked my account I re realised that the money is gone I try to call capitec the lady answered the call and I explain to her what happened she told me that R10,000 is already withdraw from the account out of R41000 where money was transferred to. Then my airtime run out I went to kempton park branch help was nice where by the consultant helped by freezing the other account where the money was transferred to and they told me this investigation is gonna take 14 day.i went to the difference branches After To See How far They are With The procces Is When They told me to open a case that was on 28 of may 2015. As they advised I went to police station the police told me that they want location which is crime scene I phone capitec to explain the situation but still I can't get help I don't care about R10,000 I need my R31000 please.<br> Ref *** thanks to zanele woodmead branch for trying to help. Keep up your best what I need my money please