*****

I am very disappointed in how Capitec responds to ***** on a persons bank account. An amount cam off my account on Monday evening with no authorization push notice for me to accept it and this large amount of money was just taken from my account. I phoned capitec immediately and they stopped my card and told me to wait 7 to 14 days to hear from someone. What must I do in the meantime with no money now, this amount was my month amount to live, I am a single parent and now have no more money due to this and I must wait two weeks for someone to actually contact me! This is not right. How do you expect me to live now till you can figure out why this amount came off my account with no approval from my side. I have been a client of Capitec for a good few years and this is nonsense I must wait for my money that I have worked hard for. I went to the branch the next day to get a new card and updated to be told there is no feedback as its to early and then I get charge for a new card, I didn't lose my card, cause of unauthorized transaction on Capitecs side, I must replace my card and then still get charge R70 for this, which now has left my account basically empty. A friend of mine had the same problem at another bank and her money was retrieved immediately back to her. Why does Capitec make us wait for so long for our own money. I want my money back in my account immediately. I am not happy at all about this!