NM
Nomsa M

1 reviews | Active since Sept 2021

15 Sept 2021, 20:35

*****

On 13.09.2021 I noticed that someone was using my bank account without my knowledge, I noticed that they had transferred money from my savings, I was surprised because I didn't transfer nor buy any of the staff and according to my knowledge I have no internet banking, I stopped the card and the following day went to the bank to enquire only to find out that I was a victim of a ****, they gave me a new card and a case number, the new card and the bank app was working when I left the bank. Later the card and the app was no longer working till to date, I went to the bank today to inform them on what happened but was told something that left me more heartbroken after the **** saga, she called the head office and informed I must get proof from vodacom and go to the police station and get an affidavit explaining my ordeal now my question is why was I not told this yesterday when reporting? How am I going to get my salary or better yet pay my debit orders? I'm so frustrated because I am being treated like the ******** yet they are aware it was a **** and an inside job because clearly they are working with someone from capitec, capitec has become a **** home almost every person I know has been ****med and they use capitec if it's not unknown debit orders it's unknown internet purchases now they have escalated to taking money while you have your card.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Sept 2021, 06:00
Official
Good day  Nomsa

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank