1 reviews | Active since Sept 2021
*****
On 13.09.2021 I noticed that someone was using my bank account without my knowledge, I noticed that they had transferred money from my savings, I was surprised because I didn't transfer nor buy any of the staff and according to my knowledge I have no internet banking, I stopped the card and the following day went to the bank to enquire only to find out that I was a victim of a ****, they gave me a new card and a case number, the new card and the bank app was working when I left the bank. Later the card and the app was no longer working till to date, I went to the bank today to inform them on what happened but was told something that left me more heartbroken after the **** saga, she called the head office and informed I must get proof from vodacom and go to the police station and get an affidavit explaining my ordeal now my question is why was I not told this yesterday when reporting? How am I going to get my salary or better yet pay my debit orders? I'm so frustrated because I am being treated like the ******** yet they are aware it was a **** and an inside job because clearly they are working with someone from capitec, capitec has become a **** home almost every person I know has been ****med and they use capitec if it's not unknown debit orders it's unknown internet purchases now they have escalated to taking money while you have your card.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
