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Phumzile M
1 reviews | Active since Nov 2021
09 Nov 2021, 10:15
Fradulent transactions fron capitec account
Hi my name is Phumzile Mthembu There has been ********** transactions from my account by bolt. I sent an email to The bank and they called me this morning. They are saying they will charge me R80 for them to request my money back from bolt. How can my money be ****** from me and my own bank wants to charge me for me to get my money back. When i ask them how did they get my 12 digits number and ccv because thats personal information, the bank says my card has been compromised. I am not happy and its sad that my own bank is doing this. I would like to get mt money back
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Capitec Bank's replyOfficial
09 Nov 2021, 13:17Good day Phumzile Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Kind regards Capitec Bank
Capitec Bank's reply09 Nov 2021, 13:17
Official
Good day Phumzile Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Kind regards Capitec Bank
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Phumzile M's updateReviewer Update
09 Nov 2021, 13:36I hope whoever is going to call me will not be telling me to open a new card for R70 or pay R80 for me to get my money back because i do not have those funds. All i want is my money that was ****** from my card..
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Phumzile M's update09 Nov 2021, 13:36
Reviewer Update
I hope whoever is going to call me will not be telling me to open a new card for R70 or pay R80 for me to get my money back because i do not have those funds. All i want is my money that was ****** from my card..
Capitec Bank's replyOfficial
17 Feb 2022, 19:46Hi Phumzile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 19:46
Official
Hi Phumzile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank