ML
Marius L

1 reviews | Active since Nov 2020

25 Jul 2022, 11:15

Fourwaymall capitec atms never worked on a monday morning

Every monday i want to deposit money all 4 of the atms not working. I report them to the brand and all they say they waiting for their technicians which is a lie of course as i sat and whached a spesific atm for 5 hours and guess what when G4 security were in there then it work again so the staff either ill informed or they are trained to lie to your faithfull customer. I should actually not be charged as i com 90 km every monday to do my banking here but there is no service. Of all the atms in the mall it is only capitec never working on a monday

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Jul 2022, 15:22
Official
Good day Marius 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank