AV
Albert V

1 reviews | Active since Aug 2022

09 Sept 2022, 11:07

Fot att :Mr Charl Nel.. On 8 Sept I accidentally eft the wrong beneficiary. Also a capitec client. I immediately called capitec and explained .however they weren't very helpful. So I went to the nearest branch. And tried there. And I got above ref nr

Fot att :Mr Charl Nel.. On 8 Sept I accidentally eft the wrong beneficiary. Also a capitec client. I immediately called capitec and explained .however they weren't very helpful. So I went to the nearest branch. And tried there. And I got above ref nr.i called today .and was informed by the consultant that it's a private matter and I need a court order for them to give me the cel nr of the client. It must be someone I know. As I made another payment to them before. However I can't remember who it was. All I wanted Is the contact details or address. Then the money would have been back with me.now I'm stuck in Durban With out money.as I was going to buy a car. Capitec is refusing to assist me..and I'm.a client of them. That's bad.

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Sept 2022, 11:09
Official
Good day Albert Van Vuuren

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank