Formal Complaint Regarding *****ulent Account and Lack of Resolution

Last year, I visited a branch in Midrand to address the issue of a *****ulent account opened under my name. I was informed that the branch could not assist me and that I should communicate with Shackleton Credit Management, which I did.

Despite my efforts, Shackleton Credit Management has neither investigated nor shown any concern regarding this issue. Consequently, I am now formally lodging a complaint about this ongoing problem that I have been experiencing for over 12 months. The matter pertains to an account that your company claims belongs to me. Despite my numerous attempts to resolve this issue, it remains unresolved, causing significant distress and inconvenience.

From the outset, I have consistently maintained that the account in question does not belong to me. To substantiate my claim, I have provided all necessary information that could aid in the investigation.

Despite this, both Capitec and Shackleton have failed to take appropriate action. I have repeatedly requested that the listing associated with this *****ulent account be removed from the credit bureaus until your investigation is complete. However, my requests have been ignored, and the listing remains, adversely affecting my credit profile. This inaction is unacceptable and has caused undue stress and potential financial harm.

The lack of communication and action from your company is deeply concerning and reflects poorly on your commitment to customer service and ethical business practices. Given the severity of this issue and the prolonged period over which it has persisted, I am now compelled to escalate this matter. I am providing your company with a final opportunity to address my concerns within the next 48 hours. Should there be no satisfactory resolution within this timeframe, I will have no choice but to escalate this complaint to the higher authorities within your industry, including regulatory bodies and consumer protection agencies.

I trust that Capitec will take this complaint seriously and act swiftly to rectify the situation. I look forward to your prompt response and resolution of this matter.