Formal Complaint & Refund Demand – Ref CF***5

Dear Capitec Bank Complaints Team,

I am writing to formally lodge a complaint regarding an unresolved debit order issue on my bank account, *******.

Since **March 2023**, an amount of **R187.40** was deducted from my account for a **funeral cover debit order**. I reported this matter to Capitec under the above reference number and was advised that it would be resolved. However, despite numerous follow-ups, **no refund has been processed to date**.

It is unacceptable that I have had to pursue this matter for such a prolonged period for an error that was not of my making. This has caused ongoing inconvenience and has significantly affected my trust in Capitec as a financial institution.

I hereby formally request:

1. **Immediate refund** of the R187.40 deducted 2. **Written confirmation** of when the refund will reflect in my account 3. Confirmation that **no further unauthorized deductions** will occur

Should this matter not be resolved urgently, I will escalate it further through the appropriate channels and reconsider holding my salary account with Capitec.

I trust this issue will now be treated with the urgency it deserves.

Kind regards Eunice Mnisi