Formal Complaint: Indefinite Account Flag Despite Settled Debt

In 2012, I experienced financial difficulty which led to a loan default. The debt was subsequently sold to a third party, and I have since fully settled the outstanding amount. A paid-up letter confirming settlement was submitted to Capitec CCS Enquiries (Credit Management) I feel discriminated against. I have paid my dues and now still being being penalised even though a paid up letter was submitted? Where is the humanity in the situation? How to you justify penalising individuals when all account rehabilitations have been done. For more than five years, my credit record has been clear across all major credit bureaus, and I have successfully rehabilitated my financial standing. I currently maintain active credit facilities with other major banks, which reflects my improved creditworthiness and responsible financial behavior. Despite this, I have been informed that my account remains indefinitely flagged due to Capitec’s internal policies. I find this deeply concerning for the following reasons:

- The debt in question has been settled in full. - My credit profile has been rehabilitated for a significant period. - The continued restriction appears to be indefinite, with no clear pathway for review or resolution. - I have not been provided with a detailed explanation or policy justification for this ongoing penalty.

My goal is not to access your services cause I don't need it, my goal is principle. I have escalated this to the banking ombudsman and the NCR for proper justification.