WB
Wilhelm B
1 reviews | Active since Aug 2017
03 Dec 2021, 13:21
Forex refund missing
I am currently awaiting a refund, paid by Amazon to the value of R733.86 to my credit card on the 19th of November, but not clearing into my account.
Calling your Forex helpline doesn't work as holding 15+ minutes and then being disconnected is futile.
Additionally, emails in this regard remain unanswered.
Can someone please assist me?
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
03 Dec 2021, 13:28Good day Wilhelm
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply03 Dec 2021, 13:28
Official
Good day Wilhelm
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
18 Feb 2022, 21:02Hi Wilhelm
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply18 Feb 2022, 21:02
Official
Hi Wilhelm
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,