Forex not clearing, Capitec fault, cannot get hold of anyone at Capitec

I am working on contract in London transferring money back home to my capitec account for my family to live on. A month ago upon their instruction, i sent a standing instruction for my international payments to clear, no reply. Transfered money 7 days ago, no clearance or notification, have been trying to get hold of anyone at Capitec, no asnwer. My daughter went to the branmch, they tried calling Forex, no reply, she is now going back agaion. Emails take longer than 24 hours to be responded to and when they are responded to, they are completely off topic. WHAT THE HELL IS GOING ON CAPITEC?