1 reviews | Active since Mar 2017

05 Aug 2025, 11:41

Forex nightmare.

Capitec Business banking/Mercantile bank. Honestly a great bank for personal banking, but as a business partner, way, way, way behind other commercial banks, My business is 8 years old and the amount of frustrations I have experienced with the few Forex transactions is insane. My latest payment has been 'in limbo' for two weeks now....gone from my account, but no-one seems to know where to, what went wrong and how long it will take to fix whatever went wrong. I seriously think their forex crew pushes buttons and then hope for the best. Save yourself the trouble, use other banks like FNB for Forex transactions.

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Aug 2025, 12:37
Official
Good day Jaco Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply13 Aug 2025, 10:52
Official
 Hello Jaco

With reference to our telephone conversation/ email correspondence held on 12 August 2025

I trust that you satisfied with the outcome.  We have proceeded to close your complaint. 

Kind regards, 

Capitec Bank 

Best regards,