Forex nightmare.
Capitec Business banking/Mercantile bank. Honestly a great bank for personal banking, but as a business partner, way, way, way behind other commercial banks, My business is 8 years old and the amount of frustrations I have experienced with the few Forex transactions is insane. My latest payment has been 'in limbo' for two weeks now....gone from my account, but no-one seems to know where to, what went wrong and how long it will take to fix whatever went wrong. I seriously think their forex crew pushes buttons and then hope for the best. Save yourself the trouble, use other banks like FNB for Forex transactions.
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Replies (2)Capitec Bank's replyOfficial
05 Aug 2025, 12:37Good day Jaco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply05 Aug 2025, 12:37
Official
Good day Jaco
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
13 Aug 2025, 10:52 Hello Jaco
With reference to our telephone conversation/ email correspondence held on 12 August 2025
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
With reference to our telephone conversation/ email correspondence held on 12 August 2025
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
Best regards,
Capitec Bank's reply13 Aug 2025, 10:52
Official
Hello Jaco
With reference to our telephone conversation/ email correspondence held on 12 August 2025
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
With reference to our telephone conversation/ email correspondence held on 12 August 2025
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
Best regards,
