PH
Phillip H
1 reviews | Active since May 2021
12 May 2021, 12:35
Forex
Totally rediculous. Capitec bank forex won't accept a payment from France on my behalf for artwork that I sold to a collector. Nonetheless the funds have been sitting in their account for over 12 days. On repeatedly phoning them and after holding for 12min, the response is "we can't help you and the amount will be sent back to the collector." I asked to escalate the matter and was promised a call back. Yeah, still waiting for that call...
I'll take my money to another bank, thank you very much!
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Replies (2)Capitec Bank's replyOfficial
12 May 2021, 12:36Good day Phillip
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2021, 12:36
Official
Good day Phillip
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PH
Phillip H's updateReviewer Update
12 May 2021, 13:07Let's see
PH
Phillip H's update12 May 2021, 13:07
Reviewer Update
Let's see
