Forex department nightmare!

It’s been such a nightmare with their forex department! What is going on!!! Every month the funds would reflect on time and without any issues but now it’s an issue BUT NO ONE ANSWERS YOUR EMAILS OR CALLS. I’ve tried everything. I’ve tried all their social networks and WhatsApp but still nothing. It’s the last day of the month and still nothing! It’s so unprofessional. I’ve done their form. I have so many incidents numbers but no money in my account. I’m so livid!