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Michael D
1 reviews | Active since Jan 2021
17 Jul 2023, 14:20
Forex department is useless (Abongile Fiko)
Forex department does not reply or process payments in a timely manor. Abongile fiko seems to be the liaison. Cannot get through to him and they just sit with my money. DO NOT use this bank their service is shocking to say the least.
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Replies (2)
Capitec Bank's replyOfficial
17 Jul 2023, 15:14Good day Michael
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply17 Jul 2023, 15:14
Official
Good day Michael
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MD
Michael D's updateReviewer Update
19 Jul 2023, 09:28Still no help from Capitec, my parents in their late 60s drove an hour to the nearest Capitec (I'm overseas so cannot go myself) and were told there's nothing the bank can do and I was given the same useless email to send an email to and still after 4 days and ten emails to this address absolutely zero, I've emailed the complaints department, customer care and tried the WhatsApp chat all with absolutely zero results. Capitec is *******ly holding my money and ignoring my requests this bank does not have your best interests in mind this is a constant issue. Their lack of service is honestly shocking I can't reccomend enough that no one signs up to this bank
MD
Michael D's update19 Jul 2023, 09:28
Reviewer Update
Still no help from Capitec, my parents in their late 60s drove an hour to the nearest Capitec (I'm overseas so cannot go myself) and were told there's nothing the bank can do and I was given the same useless email to send an email to and still after 4 days and ten emails to this address absolutely zero, I've emailed the complaints department, customer care and tried the WhatsApp chat all with absolutely zero results. Capitec is *******ly holding my money and ignoring my requests this bank does not have your best interests in mind this is a constant issue. Their lack of service is honestly shocking I can't reccomend enough that no one signs up to this bank