Forex department

My husband is working in the USA. He made a wire transfer on Monday, and yet nothing in his capitec account. SPoke to a consultant yesterday, and received an sms saying that the money will be released in 24 hours. Nothing!! He has a family that he needs to support this side. Sending email to *** but with no luck. He is not able to phone capitec because the contracts they have is blocked for international calls. He has a son that is turning 8 tomorrow....who is going to be so disappointed tomorrow morning. We have been banking with capitec for years. Even my son tried to apply for a credit card...without even trying to help...the staff member immediately declined him as they do not help people working in the US. But they are good enough to bank at Capitec??