Forex capitec where is my money

Forex department

I am extremely annoyed with Capitec

I received an international payment into my account nobody bothered to contact me to say the money has arrived but when I called the contact center I was informed it had arrived, but they will have to send it back because the wrong name was used I then said wait don’t send it back what if the people who sent it write you a letter stating this money is in fact for me they said they cannot because the name used is a registered business they have sent the money back to the person who sent it to me in Tanzania, the manager sent me an email and that’s all I have my client and I have been communicating everyday we have no proof the money has been sent back and he is still waiting for the money nothing is in his account so he can do a transfer directly into my business account. This has cost me my trust with my client because I’m telling him the money did not come to my account but I have no proof it has been sent back to him and he will only pay me when he gets his money back this raises concern as to why Capitec has not sent me proof and if the money was sent.

Besides this the money was needed urgently as my daughter is traveling to Europe with her school for a dance competition and I need to pay this deposit or she will not attend I wonder if capitec will explain to my 8 year old why she cannot attend this when her mother works very hard so I do not have to disappoint her and here you are just doing as you pls with money that belongs to me. You should have informed us this bank is not for ppl who do international transactions you falsely advertise and have poor customer service is there anyone that works here that can sort this out Urgently or who knows what is going on.