FOREX

Dear Capitec/Capitec Forex Team,

I am writing to express my serious concern and dissatisfaction regarding the ongoing delay in the release of my funds. It has now been almost three weeks since this issue began, and despite multiple attempts to resolve it, I still have not received my money.

I have sent numerous emails with no response, and I have made several phone calls where I was assured the matter would be resolved. Unfortunately, nothing has happened. I have already spent approximately R1,200 on calls trying to sort this out.

Because of this delay, I am unable to pay important expenses for my business, which is causing significant strain. This level of service is unacceptable, and I am extremely unhappy with how this matter has been handled.

I urgently request that my funds be released without any further delay and that someone provides me with a clear update today.

Please treat this matter with the urgency it deserves.

Kind regards, Eduan