Forex

I called in using my airtime it takes ages to get through to their forex dpt. They do the bare minimum to assist you . When i finally got through to them i had the laziest female adviser that .Basically i had a query about money that was deposited by Plus 500 forex trading it took 10 days to get to them i called them to find out if they has received my any international funds on my account . They said yes and I asked why they ddnt call, they said they were going to call me bt i called 1st. So they told me because they regulated by the reserve bank they cant release these funds to my account now they said they going to return the money back to my trading account . The Plus 500 says they have not received any funds so now what am i supposed to do this is money that just vanished . Why dont you help me get my money capitec i bank with for 10 years now you treat me like i did something ******* for trading and depositing into your account . how am i supposed to get my money now? Tell me what reference i can give Plus 500 toi retrieve the money and get my account updated . I am going stop banking with you if you dont sort this out !!!!!!