Forensics department robbing us off

My account was blocked on the 2nd. I went to the protea gardens branch and was told to contact my clients and ask who had reported that my business is a ****. I have done that all my clients claim to have not reported my business as a ****. One of your agent advised that the reported amount was R400 deposited on the 2nd of February. The client who deposited that amount has received her goods.

I truly believe that your forensics department did not do any investigations. They were only quick to block my account and keep my money. Is the your new way of robbing your customers?

I have the following questions for your bank

1 what is your process in regards to blocking accounts?

2 what is the process in unblocking my account?

3 do you contact your clients before blocking your accounts?

4 what is the next line of escalation if I'm dissatisfied with your resolution?

5 what investigations did you do before blocking my accounts?

6 Can anyone just make false accusations against me and have my account blocked?

7 how does your forensics department determine if a business is a ****?

My details are as follows MS IP Montwedi ********** 107 Reference number **********