KK
Koza K

1 reviews | Active since Oct 2021

18 Dec 2021, 09:47

Forensics

I've been trying to get a hold of the Capitec forensics team for over a month now. They recently unblocked my account after it was blocked by a client. They told me they will keep my money until I prove that my money was not part of any ******* deal. I've sent them all documentation needed, but no one has since acknowledged my emails or responded. I have been patient enough.

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Replies (2)
Capitec Bank
Capitec Bank's reply18 Dec 2021, 10:47
Official
Good day  Koza

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply21 Feb 2022, 12:18
Official
Hi Koza

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank