Foreign exchange service non existent

The foreign exchange department is non existent. I have been struggling via email and calls for them to refund/return money as received from my trading account back to my trading account. As they want to charge me 1050 rand to release the balance thereof and then i have to wait 8 weeks. Their earning interest in my funds received. As it took 10 days to inform me that they received it. Service is pathetic i can not understand a bank who does not want to release your funds. I expect them to transfer the funds back to my trading account. They offer you a ttading acvount but has a problem when you receive funds from a 3rd party. Does nit make sense.