Hellopeter
Share Your Experience
kW
kristine W

1 reviews | Active since May 2010

30 Nov 2021, 11:49

Foreign Exchange Dept not operational?

Foreign Exchange Dept don't answer their phones or respond to emails!!! Have been trying for 4 days now to get through to them and get some clarity on a foreign incoming payment without success... spent alot of time listening to music on the phone... pathetic... and the general call centre just refers you to the "foreign exchange call centre" .. and the branches don't have foreign exchange consultants either .. this is where the other banks are better

0
Replies (3)
Capitec Bank
Capitec Bank's reply30 Nov 2021, 13:00
Official
Good day Kristine, 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

kW
kristine W's update01 Feb 2022, 08:20
Reviewer Update
Still the saga continues with Capitec forex ...3 months down the line.. after being assured that the necessary forms have been completed and that funds will clear automatically each month... still the same problem where the funds are not being cleared automatically... and when you phone forex it is never less than a 15 minutes "hold" as they don't answer their phones - pathetic! disgusting service! a real pity that their forex department lets down their brand name as the normal service you receive from Capitec is normally fantastic
Capitec Bank
Capitec Bank's reply18 Feb 2022, 18:59
Official
Hi kristine 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank