Foreign exchange department

I've made a deposited from Spain to my capitec bank account its I've filled in neccessary forms and still now I've been waiting for almost 4 days for this money to reflect in my capitec account I've tried 4 times to call the contact centre and was on hold for almost 15-20 minutes and I'm calling from Europe which means I've spent almost r300 on trying to get ahold of the contact centre nothing nothing nothing!!! Very bad I need my money to reflect in my account and to top it off I never got a response to my email aswell