Foreign exchange call centre telephones are not being answered

I have a huge problem that needs to be sorted out asap, wrt funds sent from Abu Dhabi to my Capitec account in SA. I have now done 4 letters asking for urgent assistance...no reply. I phoned the general call centre and after having to give all my details(this is an international call) I was told to dial another number to talk to forex. I have now dialled 3 different forex nr. at Capitec..............no answer whatsoever...............just music blaring ...........I have now held on trying these 3 numbers for more than an hour..............the one time it was answered the person cut the call before I could speak. I have to make urgent payments in SA and I made this transfer 6 days ago already..........................nothing shows and no communication via email, or telephone from Capitec. Capitec has my email address but I will give it again: ********** or telephone ********** ********** .