Foreign Exchange Call Center is Shocking!

I receive payments from overseas into my account... If I am busy I sometimes miss the calls regarding foreign exchange and have to call back - this is where the problem comes in<br> <br> I have, to date over the course of two weeks spent over three hours on hold and over R400 on phone bills just to get hold of someone at the call center ***). As I write this, I have been on hold for nearly two hours and most probably will not get through again!!!<br> <br> This is just unacceptable guys... I have consequently opened an account with another bank just to facilitate these payments as the other banks do not have to call me every single time a payment comes in.<br> <br> You guys are great normally, but this is just shocking... I mean, this is something that I have never experienced before with ANY other supplier ANYWHERE<br> <br> You guys have lost my business and extra income over this. Please call me or email me asap so I can get this last payment through so I can change my bank details for customers?