Footage request

Cash send query I sended a cash send to someone but later discovered that they didn't redeem it and it was redeemed by someone who we don't know and know went to capitec branch was advised to open a case so I can be shown a footage of the person who redeemed it, but now I have the case number I am being told ATMs don't have cameras, how is that even possible. I am pleading with capitec to show me the footage of the person who took out the money on their ATM's what kind of a bank that doesn't have camera all I want is a footage of the cash send that was taken out at the Glenridge ATM on the 10th at 8:29am I need it so i want to be helped with a footage by Capitec babk