Follow-up on My Previous Complaint – Ongoing Lack of Communication

I am following up on my previous complaint regarding my unresolved claim submitted on 5 May 2025.After my initial complaint, I was contacted and informed that I needed to meet with the investigating officer so that my claim could be cleared. I comp**** fully and met with the officer as requested. The officer then communicated with your company on Friday, 10 October 2025, to provide the necessary feedback.However, since then, there has once again been complete silence from Capitec. I have had to be the one constantly calling to ask for updates, yet I am still not receiving any clear or satisfactory responses about what is happening with my claim.This ongoing situation has become extremely distressing and heartbreaking. It feels as though the company is deliberately finding excuses to delay or avoid paying out my claim, despite my full cooperation throughout this process.I am truly disappointed and disheartened by how this matter continues to be handled. As a loyal customer, I expected honesty, transparency, and efficiency instead, I am left with frustration and uncer*****y.