GS
Gilbert S

1 reviews | Active since Jun 2013

09 Mar 2015, 10:42

FOLLOW UP

Good day , I sent a complaint last year in December and MS/Mrs Nazeemah assisted me greatly however I am not satisfied with the feedback and have come back . I needed to update my personal information and had explained earlier that I have a life partner permit endorsed with work permit in my passport which could not be accepted by Capitec. I understand Foreign account department had given me 3 months time for me to receive my Permanent residence permit .However I would like this to be extended to 6 months min or more as Home affairs processing time for permanent residence is 6 months.I have a debit order of my life assurance from my account and would be grateful if Capitec foreign department can look into this for me .I would like to emphasize that I ma now married to SA citizen and had changed the status of my permit which now include work permit andlife partner together and the permit is still valid till november 2015 while i am waiting for my permanent residence

0
Replies (1)
Capitec Bank
Capitec Bank's reply09 Mar 2015, 13:11
Official
Hello sallah,

I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank

Best regards,