LN
Lerothodi N
1 reviews | Active since Oct 2024
19 Oct 2024, 08:12
FNB / Capitec ATM MALFUNCTION
On the 29th of September at around 17:30pm I went to a Saswitch FNB ATM machine at Dlamini Shopping Center in Soweto to withdraw an amount of R1500 as I was about to collect my money the FNB ATM shut down and didn't eject my money yet the amount went of on my app I straight away called FNB and I was advised that I need to call my bank which is Capitec.
I called Capitec explained my story and received a case number and I was told this should take 7 to 14 days to resolve it is now more then 7 to 14 days and I have not received any resolution to my matter From Capitec and I will be taking legal action now against Capitec for losses incurred by this matter.
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Capitec Bank's replyOfficial
19 Oct 2024, 11:20Hi Lerothodi, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Capitec Bank's reply19 Oct 2024, 11:20
Official
Hi Lerothodi, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
LN
Lerothodi N's updateReviewer Update
19 Oct 2024, 11:28Thank you I will await the call
LN
Lerothodi N's update19 Oct 2024, 11:28
Reviewer Update
Thank you I will await the call