SM
Suzan M
1 reviews | Active since Dec 2023
28 Dec 2023, 09:16
FLAGGED AND CARD BLOCKED WITHOUT ANY EXPLANATION
i am so disappointed by CAPITEC BANK, THEY FLAGGED ME AND BLOCKED MY CARDS, WHEN I TRY TO GET HEPL THEY CONSULTANT CALLED 'DIDI' WAS VERY RUDE AND TOLD ME TO GO THE BRANCH. HOWEVER I WENT TO NEAREST BRANCH THEY TOLD ME THERE NOTHING THEY CAN DO I MUST CONTACT THE CUSTOME SERVICE. AND I HAVE EMAILED THE CUSTOMER SERVICE THEY DONT RESPOND AS WELL. INCIDENT NUMBER IS WAS ALLOCATED.
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Replies (2)
Capitec Bank's replyOfficial
28 Dec 2023, 09:26Good day Suzan M
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Dec 2023, 09:26
Official
Good day Suzan M
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SM
Suzan M's updateReviewer Update
29 Dec 2023, 15:45CAPITEC BANK IS SO FRASTRATING , I HAVE TRIED TO CONTACT THEM ON ALL THEIR DEPARMENT, TO UNBLOCK MY CARD HOWEVER THEY SEND ME FROM ONE DEPARTMENT TO ANOTHER.
NO STRUCTURE ON COMMUNICATION AND NO PROBLEM SOLVING .
ALL CONSULATANT I CALLED TOLD ME THEY CANT HELP WITH THE MATTER.
BELOW IS THE REFENCES OF ALL CALLS
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***
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***
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ALL THIS CALL WHERE MADE WITH THE HELP OF A CONSULTANT AT KOLONADE BRUNCH
NO STRUCTURE ON COMMUNICATION AND NO PROBLEM SOLVING .
ALL CONSULATANT I CALLED TOLD ME THEY CANT HELP WITH THE MATTER.
BELOW IS THE REFENCES OF ALL CALLS
***
***
***
***
***
***
ALL THIS CALL WHERE MADE WITH THE HELP OF A CONSULTANT AT KOLONADE BRUNCH
SM
Suzan M's update29 Dec 2023, 15:45
Reviewer Update
CAPITEC BANK IS SO FRASTRATING , I HAVE TRIED TO CONTACT THEM ON ALL THEIR DEPARMENT, TO UNBLOCK MY CARD HOWEVER THEY SEND ME FROM ONE DEPARTMENT TO ANOTHER.
NO STRUCTURE ON COMMUNICATION AND NO PROBLEM SOLVING .
ALL CONSULATANT I CALLED TOLD ME THEY CANT HELP WITH THE MATTER.
BELOW IS THE REFENCES OF ALL CALLS
***
***
***
***
***
***
ALL THIS CALL WHERE MADE WITH THE HELP OF A CONSULTANT AT KOLONADE BRUNCH
NO STRUCTURE ON COMMUNICATION AND NO PROBLEM SOLVING .
ALL CONSULATANT I CALLED TOLD ME THEY CANT HELP WITH THE MATTER.
BELOW IS THE REFENCES OF ALL CALLS
***
***
***
***
***
***
ALL THIS CALL WHERE MADE WITH THE HELP OF A CONSULTANT AT KOLONADE BRUNCH