***** Flag not removed

Terrible experience and humiliated by this bank. I have been banking with capitec for many years and i am shocked by there service. I app**** for credit however was told application cant continue due to ***** listing on my id. I am well aware of the listing and have been a victim of ***** 2 years ago and received a victim letter from the SAFPS which confirms i was victim of *****. I have sent this letter through to application*****@capitecbank.co.za to remove this listing so i can continue with my application, no one responds to my emails or calls. I have already spoken to SAFPS and capitec needs to remove this on there side. Please resolve this.