First Grade incompetence and playing hide and seek

Had a capitec account that I settled in full, to my surprise when checking my Transunion, I see that according to capitec I haven't paid this account in over 2 years, been trying to liaise with Celeste who i don't even know what is she doing at capitec since she is *********** and never delivers on her promise. i requested a bureau update and to date nothing has been done. i requested my refund 5 months ago and nothing has been done instead I get sent from pillar to post. the service I got from a transparent bank is totally appalling to say the least. i have never dealt with a bank that doesn't have regard for the customers *****ing up their profiles. just lost a house that was on a market because of this **** and not updating nor removing this from the credit bureau. so where is the bank that offers more and that transparent bank?