First Call Resolution and Wait time

Item: Capitec Bank
Rating: 1
Author: Katleho K

Hi, I have been calling the call center and have been transferred from pillar to post. I have a Credit Issue that is unresolved since the 6th Nov. Been on the phone since the 7th Nov till today and its either I'm being transferred around of the wait time is just over 10-15 mins. I need help

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

09 Dec 2022, 09:47

Good day Katleho

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Best regards,

Capitec Bank's reply09 Dec 2022, 09:47

Official

Best regards,

Katleho K's updateReviewer Update

09 Dec 2022, 10:08

But noted; your response time is 4.56 hours.
Next Business Day does not help me.. I have been trying to resolve this for 3 days now.
Id appreciate a 'sooner' call than 'next business day'

Thanks

Katleho K's update09 Dec 2022, 10:08

Reviewer Update

But noted; your response time is 4.56 hours.
Next Business Day does not help me.. I have been trying to resolve this for 3 days now.
Id appreciate a 'sooner' call than 'next business day'

Thanks