Financial loss

On 25 february i went to capitec in butterworth the one next to main street to request my bank statement and i was helped by a tall dark teller, I requested this statement because i wanted to claim from my insurance, I got the statement and faxed it to my insurance. After sometime of enquirying of when will money be paid as the insurance said they already paid I went to the branch and only for the teller who was assisting me to see that the statement i was given was a loan statement and the money was deposited to the loan account, I never asked for a loan statement. At the head office they said they cant help me because it was a transfer. I want my money to be transfered to the savings account as it was the fault of the teller who was helping me who gave me a statement i never asked for and i did not know its a loan statement because i dont use this bank frequantly.