Financial distress

To whom it may concern.

A week ago I went into a branch of yours to consolidate a loan. I made the payment and was considering a new loan application but was not sure of the amount I needed.

The representative i spoke to advised me to come back the next day when I am sure of what I need. Because she is more s****ed than me in banking I took her advise.

Upon arriving at the mall at which the branch is i waiting 45 minutes in a line due to social distancing this was necessary. I arrived at the front of the line and was told the bank is closed due to public holiday.

I call the customer care and they told me to go to the bank on Saturday as at this point I was desperate and stranded.

I drove to 4 different branches only to find out they are closed.

I called the credit department and was helped by someone and advised my application would be done before close of business at 5. 5 pm came and it was not done i did not even get an apology. Now I'm am in more financial distress.

Sunday morning I decide to call again and the lady requests documents from me, I had emailed my documents a total of 6 times as everyone was giving me incorrect details. I spoke to 3 different people all giving me wrong information and not letting me speak to a manager.

After more than 10 calls I finally get a call back saying that it has been approved and with this information I am happy.

I got a offer of 70 000 rand over 12 months with installments coming to 7000rand.i was desperate and decided to take it.

With the above information I need to make you aware that on Thursday the loan was 70000 thousand over 28 months and 4000rand installments, this was within my budget and what I wanted. Today I went to the bank and got offered another loan of 27000 over 37 month period.

So I am asking, did the agents I spoke to take advantage of me seeing that I was so desperate, why did my term drop so much , I am now even more in financial distress due to the fact that your agents firstly gave me incorrect information. Secondly made me spend 100s of Rands calling you, spent petrol to look for branch and lastly being victimized and taken advantage of because of how desperate I am. I have tried to complain with your contact center and they did not help.

I am writing you this email with the hopes of resolving my issue and allowing me to live my normal life and not one where I will not be able to provide food for my family.

I will take the matter directly to the fais ombudsman services if I do not get a timely resolution or response.

I look forward to hearing from you

Riedewaan jabaar. ***

Regards