Financial Censorship at ****pitec.

Since some time in november capitec has blocked me from doing transfers to Valr's Standard bank account. This has been done without my consent. I have called them about this MULTIPLE times and they have falsely made ***** allegations even though I have been dealing with Valr (a REGISTERED financial services company) without incident for many years. I have tried many times to transfer money and I am blocked on my app from spending MY HARD EARNED money. Logging calls with them yields no results and some of their "complaints management" people don't even seem to understand very very basic english. The have refused to provide me with answers as well as the documents that I've requested. Is this type of financial censorship even legal? Does Capitec have a solvency/liquidity problem? After all these years of being a capitec customer I am considering moving over to a proper bank that does not commit fincancial censorship.