FINANCIAL BEAREAUCRACY WITH CAPITEC

After sending a review regarding Capitec Back behavior in handling my Personal Loan matter, I got a call from a Customer Care Service that listened to my complain and was also surprised that I am not aware of my account being handed over to 3rd party and at the same time no 3rd party has actually contacted me to introduce themselves. As for the Payment Type appearing on my Credit Report indicating Debt Under Restructure, I am yet to hear from Captec how they plan to remove/deal with that as there is no proof of me missing a payment except to go for Debt Review and how does that become arrears as thy agreed to the NCR agreement I am yet to hear after their investigation. Other creditors did not flag me as in arrears after Debt Review Agreement and did not hand me over, so Capitec is the only bank that decided to put as status that would scare other creditors, and the question is why? As you are being being paid even more

I am out of Debt Review, and I am even paying more to that Capitec installment, but the Experian Credit Report has data that says I am 53 MONTHS in arrears, yet The Loan was for 32 Months. I need an explanation that as their client who was always in constant contact with their Debt Rehabilitation why is my installment still at R205 170.00. And I am being offered a settlement of R71 000.00

I need my financial freedom back and Capitec is blocking that from happening. we appreciate their low cost on bank charges, but it seems at the backbone a lot is happening when things don't go their way. I await the investigation outcome