Fictitious Proof of address being accepted to open ****mers accounts!

I was ****med and paid money into a Capitec bank account. Within 12 hrs the funds paid had been transferred to another account. When SAPS investigated they found the account had been opened on a child’s birth certificate and the proof of address did not exist!! This means that someone at the bank was involved!? After numerous calls/ emails to the Capitec client care centre they just keep referring me back to my bank from where I made payment. The issue is that Capitec did not meet the FICA requirements and accepted fictitious proof of address to open a ****mer’s account! I have requested numerous times that a ***** specialist from Capitec contact me urgently . 6 weeks later and still no assistance from Capitec!