FICA UPDATE PROMBLEM ***

On the 31st of January 2015 I went to Capitec at Braamfontein to update my details, the person at their customer support would not accept my Rates certificate as there is a space in my surname on my ID and not on the rates certificate ( Mcloun as opposed to Mc loun). I did also explain that I have no other documents that gets posted to my address, everything else goes to my post box and the reason why there is no space in my Surname on the rates cerficate is because they crop it to fit my wife and my details are on there together.<br> I later spoke to Natasha van Rooyen at Capitec help desk and she took all my details. On the 3rd February I was contacted by the Manager of the Braamfontein Branch and she said that she would contact me the next day with a possible solution but have not heard from anyone since then.<br> Even a call that I made earlier to the help desk I was urged even from a customer service agent to rather close the account if I don't like the service (how can this be good service)<br> I don't understand why Capitec will not accept this document as the accepted it when I opened this account.<br> I need to know urgently which route to take, if I should close this account?