FICA nonsense

<p>I have been receiving smses to go FICA my already FICA'd account at any Capitec branch. I asked for time off work in the morning to go because I cant get to the bank on weekends. I got there with my ID and proof of address. after more than 15mins sitting with the consultant, I got told that they can't help me. Explaination I got was that the proof of address that I had, had a shortned form of my name instead of a full name or initial, what puzzles me is that, that is my name and the proof of address has my ID number(which usually on the proof of payment you do not find an ID number.) It is such an inconvenience to ask for time again to go to the bank. Secondly I do not have another proof of payment, meaning I will have to get a bank statement from another bank(of which I GET CHARGED for it and It's work time that I have to ***** again.) Its not a pet name on that proof of address, Its MY NAME and ID NUMBER to prove it's ME!!!</p>