FICA inconsistancy

Needed to FICA my and my sons accounts. Took printed PDF received of Ekurhuleni Acc as we all know there is no postal system and their FICA pamphet says an emailed statement is accepted and they would not accept it. I have no other accounts with my physical address on. FNB accepted it so why not capitec. It is a PDF document, cannot change it. I was told I must go and sit in a queue at the municipality to get them to print me one! Or I can stand in another queue at FNB to get a letter from them! If their FICA pamphlet says that is acceptable then it should be accepted. <br> Capitec is getting very comfortable with its rate of growth as even when I said Ill close all my accounts they didn't even flinch, bit ****y I think.