Fica , electricity purchases or data purchases is complete flop !!

You get an sms saying you have to fica!! You take your id, proof of adres and utility bill to the branch and they make copies and tell you all is in order thx sir!! Then two days later you get an email with excuses of they need this more documents?? What more docs can one give just to keep your account open?? Lady asked me sir source of funds amf i told her self employed!! Now i get an email saying i must go and get an affidavit and who knows what else?? They wasting clients time with there 50% info they give you!! They could have told me all they need the first time!! So the fica proses at capitec is almost as bad as the electricity purchases which about 80% of the time says they having issues but the worse part is there data purchases!! In 5 years i could never successfully purchase any data!! Capitec employee's at the branch could not sort out my problem!! There best option i must reinstall my capitec app!! Luckily i have an fnb acc that works all the time and fica takes 2min and data and electricity purchases always works