FICA documents

I cant believe i went to Morning Glen Branch 2 days in a raw for 1 thing am really dissappointed with the service i got and i will NEVER EVER set my foot there again its a pity i couldnt transfer the money from all my accounts i was gonna close this account i dont want anything to do with CAPITEC, i received an sms that i have to submit FICA documents, yesterday i forgot my ID then today when i get there the lady checks my documents and refer me to a consultant when i get to LELO the consultant tell me she cant take my documents because my ID starts with FN while my proof of resident starts with NF like really now how can this be an excuse? Hence i requested to transfer money