FICA COMPLIANCE / LACK OF FEEDBACK

So, further to my complaint on the 7th of April...the story continues. After receiving a response from Capitec Complaints Management, advising that the matter had been handed over for immediate attention and that I would receive feedback within 3 working days...we are now on the 14th of April which is the fourth working day after the event...and still I have not received an acknowledgement or feedback.<br> <br> The problem is dire for Capitec - this bank has FAILED TO FOLLOW FICA REQUIREMENTS and its own processes and they seem to really not care. They have issued a person who was working as a manager for me to actually OBTAIN A MERCHANT CARD MACHINE without ensuring the business belonged to them. Needless to say they have allowed this person to SELL LIQUOR without providing them with the valid liquor licence either - and had they done so, they would known that the business, in fact, belongs to me.<br> <br> So, instead of waiting like a fool for almost 3 months for Capitec to decide whether this is a serious matter or not, and actually just responding to me, explaining to me how this happened, and settling the financial burden this situation has now incurred on me...they are waiting and PUSHING me