FICA & BAD SERVICE

Good day, my brother Xolile Runeli needed to open a bank account & was advised to provide FICA documentation which he brought in the form of municipality utility bill posted to the physical address in the name of landlord, Fica declaration form & ID copy of one of the person's mentioned on the proof of residence. He was told that the proof of residence was unacceptable because the format in which the initials & surnames are written is not acceptable. Capitec bank's FICA pamphlet states that proof of residence must be accompanied by ID document that matches the details on proof of residence which in this case does. Leona Mavuso, who claimed to be a manager said documents were incorrect & no consultant was going to open an account without her authority. She was pompous, continuously professing her authority. Every time I asked why documents were incorrect she simply said that it was what Capitec's policy said. At first she refused to explain to me why they couldn't assist. She dismissed me because I wasn't the one opening an account. Customer's don't care about who has authority they merely seek assistance not arrogance which she showed. Is this the kind of service catered to blacks