FET not clearing and bad customer service

I transfered money from Capitec to FNB on the 2nd May, it hasn't cleared yet. I called Capitec in panic mode and I am asked to do security checks, it turns out my address is wrong, I checked on online banking my address is not the one I used when joining Capitec I have never stayed at this address nor ever been to CPT.

In any case while I was busy with these secirity checks my airtime was running out, so I asked Tracey your very rude consultant to return my call, she told she cannot do that, I asked her to speak to my a manager she told me she cannot give calls to other people, I asked for her email she refused, I asked for her surname again she refused since I had told her I would complain. I asked her more than 3 times, are you refusing to give me all of this information her response was Yes I am refusing.

I am sitting here no money from Capitec to FNB, and no airtime to call and follow up. I want my money Capitec and please deal with tha rude consultant. I also want a call from her with an apology, untrained *********** advisor, send her to training urgently!